Below FAQ are some common concerns of our clients before purchasing product.
If you have other questions, please just send it to support@ankway.com.

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Need Help?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 20-36 hours!


Scroll down to the bottom of our website and under customer service you will find a contact us button, or click here. You can also contact us at support@ankway.com .

Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.

An Unsubscribe link appears at the bottom of each email. Simply click the link to unsubscribe to stop all future emails .

Coupon codes can be applied to orders at checkout in provided field below your order details.

Pre Sale Questions

We accept VISA, Mastercard, American Express, and (for online order only) PayPal. We are unable to accept HSA cards or other forms of insurance payment. We do not accept checks, eChecks, or money orders.

Your payment could have been declined for several reasons. The most common reason might be that your payment details were entered incorrectly. Be sure to double-check your payment details before submitting the order! If you are still experiencing payment problems, please contact your bank for more details.
Yes, you’ll receive a confirmation email when you’ve paid for your order(s), you can double check your delivery details and have one chance to amend them.

Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.

Order Questions

Please get in the Order Track under Support to track your order's status via the order ID or tracking number.

Once your payment is complete, you will receive a confirmation email through which you can change your order details within 24 hours.

No, once the shipment begins, the delivery address can't be changed.

Shipments can be delayed due to a variety of reasons, such as traffic or bad weather. Check the status of your shipment using your order number and tracking number on our Order Track page.

Account-- orders.

Unable to find satisfactory answers ? Contact Support